Privacy Policy

When you create an organization, we store the account holder's name, email, and a securely hashed password. Admins add department names and worker/customer emails as part of setting up their pipeline. Customers placing orders provide an item description tied to their account and organization.

If you use the contact form or chat widget, we store your name, email, optional phone number, and message so we can respond. Messages exchanged in the in-app chat between a business and its workers or customers are stored so the conversation can be shown to both sides.

If you allow notifications in the WorkerFlow iPhone or Android app, we store a push token for your device so we can tell you when an order reaches your department or is finished. Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service) deliver these notifications. The token is removed when you sign out of the app or delete your account.

We don't use advertising, analytics or tracking tools, and we don't collect your location.

We use this information to run the pipeline (routing orders between departments, sending in-app and email notifications to the right worker or customer), to process subscription billing, and to respond to support requests. We don't sell your information to third parties.

Subscription payments are processed by Stripe. Card details are handled directly by Stripe and are never stored on our servers.

Every organization's departments, orders, and users are scoped to that organization — one business's data is never shown to another.

You can permanently delete your account at any time from the Account page, on the web or in the WorkerFlow app (sign in first if asked). Deleting removes your name, email, password, notifications and messages.

If you're a customer, orders you placed stay in the shop's records without your name or email, because the business needs them for its own bookkeeping. If you're the only admin of an organization, deleting your account deletes the whole organization (its departments, orders and every member's account) and cancels its subscription. Stripe keeps its own payment records as required by law.

Questions about this policy? Reach us through the Contact us page.